Voicemail greetings · Roofers
Voicemail greetings for roofing companies
A roofer's voicemail greeting is what callers hear while you are on a roof. After a storm, every homeowner in town dials at once. Ask for the address and whether water is coming in. Do not assign photo homework to a leaking ceiling. The callers who hit a beep dial the next three roofers on Google.
Will Caraway · Colorado Springs ·
Six storm and leak recordings. Brackets are the only blanks. Time each one under 25 seconds.
What should you ask callers to leave?
- Name and number
- Address
- Active leak or not
- Whether insurance is involved
A disagreement with the standard "storm response" script
A lot of roofing scripts tell callers to "document the damage with photos and we'll get back to you." I'd remove that line. First, it tells a caller with water in their living room to pick up a camera instead of a tarp. Second, it signals you're not coming out today. If you can't come out today, say so plainly ("we're on tarps through tomorrow night") — don't dress it up as homework.
What should a roofer's greeting say after a storm?
Six storm and leak recordings. Brackets are the only blanks. Time each one under 25 seconds.
“You've reached [Business]. We're up on a roof and can't take your call. Leave your name, address and what's going on with your roof, and we'll call you back today.”
“Thanks for calling [Business]. If water is coming into your home, tell us your address and where it's coming in, and we'll call you back as soon as we can about getting it covered.”
“Thanks for calling [Business]. We're getting a lot of calls after the storm and we'll return every one. Leave your name, address, and whether you have an active leak or an insurance claim, and we'll call you back.”
“Hi, you've reached [Business]. To schedule a free inspection, leave your name, address and a couple of times that work. We'll call you back to confirm.”
“You've reached [Business]. If you're calling about an insurance claim, leave your name, address and your claim number if you have it, and we'll call you back to walk you through next steps.”
“Thanks for calling [Business]. We're closed for the day. If you have an active leak, say so and leave your address. Everything else, we'll call you back in the morning.”
Primary sources, not recap blogs
- Apple: change your iPhone voicemail greeting — Official steps to record a custom iPhone greeting instead of the carrier robot
- AT&T: set up call forwarding on a wireless line — AT&T's **61* / **67* / ##004# codes from the carrier, not a recap blog
Do not assign homework to a leaking ceiling
A common storm script says "take photos and we will call you." I would cut that line. A caller with water in the living room does not need a camera. They need a tarp.
If you cannot come today, say so. "We are on tarps through tomorrow night. Leave your address if water is coming in." Plain is better than busywork.
- Active leak first. Address and where the water is.
- Insurance claim second. Name, address, claim number if they have it.
- Estimate last. Those can wait a day. Leaks cannot.
Four hours after hail, every roofer nearby is full. Voicemail becomes a holding pen. The homeowners who hit the beep dial the next three names on Google.
Tarp first. Photos later.
If water is in the house, the next step is cover. Not a claim number. Not a photo set. Cover.
Ask for the address and the room. Kitchen. Hall. Bedroom. That is how you stack the tarp list.
Insurance can wait until the leak is covered. Put the claim number in a second greeting you switch to after the storm, not in the leak script.
Riley can take leak calls in parallel after hail. Your voicemail cannot. That is the whole post-storm problem.
What to cut from a storm script
Cut "document the damage with photos." A caller with water in the living room does not need a camera. They need a tarp. Homework signals you are not coming today.
If you cannot come today, say so. "We are on tarps through tomorrow night. Leave your address if water is coming in." Plain is better than busywork.
Sort the queue: active leak first, insurance claim second, estimate last. Four hours after hail, every roofer nearby is full. The homeowners who hit the beep dial the next three names on Google.
Insurance can wait until the leak is covered. Put the claim number in a second greeting you switch to after the storm, not in the leak script.
How do you triage a hundred post-storm calls?
- After storms, sort callers by active leaks first.
- Ask about insurance early; it shapes the whole job.
- Return storm calls fast; homeowners call several roofers.
Running a roofing company? See how Riley handles calls for roofers.