Riley is a missed-call safety net for property managers — your property management company's phone rings first, and Riley only picks up the calls you don't answer, captures the job and texts you the details in seconds.
Missed-call safety net for property managers
Tenants call at 11 p.m. while you're off the clock.
Your phone rings first. Riley only answers when you can't.
Keep your number. Keep handling your own customers. When you're on a property management job and miss a call, Riley gets the details and texts them to you—so that customer does not call the next contractor.
Hear Riley answer a callDemo call: a roof leak after a storm · 29 sec
The calls you miss while working with your hands
When do property managers miss calls?
A tenant calls about a leak while you're at a showing
First-time callers rarely leave a voicemail—they hang up and dial the next property management company on Google.
Maintenance requests pile up after hours and on weekends
Your phone still rings first. Only when you can't answer does Riley pick up, filter out spam, and get the job details.
Prospective renters call about a listing while you're in a meeting
Instead of losing the job to a voicemail beep, you get a concise text in seconds with the caller's name, number, and request.
What Riley asks the caller
What kinds of calls does Riley handle for property managers?
- Maintenance requests from tenants
- After-hours emergencies
- Questions about vacant units and showings
- Rent and lease questions
- Calls from vendors and contractors
For each missed call Riley captures: property address and unit number; tenant name and callback number; what's wrong and when it started; whether you or a vendor may enter.
Nothing to check daily · Everything happens by text
What does the call sound like, and what text do you get?
You don't have to check an app or log into software. Riley flags urgent calls and texts your cell in seconds:
- Active water leak or flooding
- No heat in freezing weather
- Gas smell (Riley tells the caller to leave and call the gas company or 911 first)
- A tenant locked out at night
1. Example missed call on your line
Caller: “Hi, I'm in unit 4B and there's water coming through the ceiling.”
Riley: “I'm sorry, let's get this handled. Is water still coming in right now? I'm marking this urgent and texting the property manager right now.”
2. The text you get (seconds later)SMS · Now
New job request — Alex Rivera, (512) 555-0148
Hi, I'm in unit 4B and there's water coming through the ceiling. (1420 Oak St)
Reply CALL to call back.
Appointment request: Alex — Property management visit — Tue 10am.
Reply YES ALEX to confirm, or NO ALEX + reason.
3. Strict rules: what Riley never guesses
- Riley never guesses prices, availability, service area, or job details—she only shares the service call fee, hours, and boundaries you give her.
- Riley never sends a customer an appointment confirmation until you reply YES [NAME]. If you reply NO [NAME], she leaves it to you to call the customer personally.
- If a caller asks for a real person, Riley offers our live human backup when available (7am–7pm MT) or takes a message without promising a fake callback time.
Keep your number. Keep handling your own customers.
Forward only your unanswered property management company calls to Riley with one carrier code (*71 or **61*). Your phone still rings first; Riley only answers when you can't. $149.99/month—keep the number painted on your truck. Your phone rings first. Riley only answers when you can’t, blocks spam silently, and texts every real job lead to your phone.
Simple pricing · Cancel anytime by text
Put Riley on your property management company's missed calls.
Three minutes to turn on. $149.99/month. You keep your current phone number, your phone still rings first, and Riley texts you every missed job request.
Questions property managers ask about Riley
Can Riley tell an emergency from a routine maintenance request?
Yes. You tell us which situations count as emergencies for your properties (for example active leaks, no heat, lockouts). Riley flags those as urgent in your text; everything else comes through as a standard maintenance summary.
Does Riley dispatch my vendors?
No. Riley captures the unit, the problem and access details and texts them to you. You decide who to send.
What does Riley cost for property managers?
Riley is $149.99/month. That includes your behind-the-scenes forwarding number, the call minutes, and the text alerts—with no per-call or per-minute charges. Cancel anytime by text or online.
Do I keep my property management company's phone number, and does my phone still ring first?
Yes. You keep your current phone number and your phone always rings first. Conditional call forwarding (*71 on Verizon, **61* on AT&T/T-Mobile) only sends a call to Riley after you don't answer.
Do I have to log into a dashboard or learn software?
No. Riley is 100% text-first. After any missed call, Riley texts you a short summary: who called, their number, and what they need. Reply CALL to call them back, or reply YES [NAME] / NO [NAME] to approve or decline an appointment request.
How do appointments and calendar scheduling work?
If you connect your Google Calendar from your account page, Riley checks your open times, default job length, and drive buffer. She never confirms an appointment on her own—she texts you the request first, and only texts the customer a confirmation after you reply YES [NAME]. If you reply NO [NAME], she leaves it to you to call the customer personally.
What happens when a caller wants a real person?
If a caller prefers not to talk to an automated assistant, Riley offers our live human backup when available (7am–7pm MT), or takes a quick name, number, and message for you without ever promising a fake callback time.
Riley for other trades
Missed-call answering for roofersMissed-call answering for plumbersMissed-call answering for HVAC companiesMissed-call answering for electriciansMissed-call answering for landscapersMissed-call answering for pest control companiesMissed-call answering for garage door companiesMissed-call answering for locksmithsMissed-call answering for cleaning companiesMissed-call answering for contractorsMissed-call answering for real estate agentsMissed-call answering for snow removal companiesMissed-call answering for tree servicesMissed-call answering for moversMissed-call answering for med spasMissed-call answering for towing companiesMissed-call answering for appliance repair companiesMissed-call answering for handymenMissed-call answering for home inspectorsMissed-call answering for auto repair shopsMissed-call answering for funeral homesMissed-call answering for salonsMissed-call answering for dog groomersMissed-call answering for limo services
Guides
How much does an AI receptionist cost?AI receptionist vs. answering service (and why small trades just need a missed-call safety net)How to forward calls when you don't answer or you're busyAfter-hours answering for contractors and tradesAfter-hours voicemail greeting examples for your businessVoicemail answering service vs. standard voicemail