Terms
Last updated October 14, 2026
These terms cover your use of Riley, an AI receptionist service. By signing up you agree to them. Questions: hello@rileyai.org.
Riley (rileyai.app) is operated by Caraway Housing, Colorado Springs, Colorado.
The service
Riley answers calls forwarded to your Riley number, talks with callers, takes messages, appointment and callback requests, flags urgent calls, and tries to reach you when a caller asks for a person. Appointment times are requests for you to confirm; Riley does not promise times or prices on your behalf.
Text messages (Riley SMS program)
Program: Riley, an AI receptionist for small businesses. Riley sends text messages (1) to business owners: call alerts and summaries, appointment requests, replies to commands such as CALL or YES, and weekly or monthly activity reports; and (2) on behalf of a business that uses Riley, to people who called that business: a link to schedule the job or send photos, appointment confirmations and changes, and at most one follow-up the next day if they haven't booked. A business may also ask Riley to send occasional seasonal service reminders (for example a freeze warning) to customers that business has confirmed agreed to receive texts from it.
How you opt in: business owners opt in by giving their cell number when they sign up at rileyai.app. Callers opt in by calling a business that uses Riley and giving their number to Riley. Customers of a business opt in with that business.
Frequency and cost: message frequency varies with your calls; usually one to three messages per call. Message and data rates may apply.
Opt out and help: reply STOP to any message to stop texts (you may get one confirmation). Reply HELP for help, or email hello@rileyai.org. Consent to receive texts is not a condition of buying anything. Carriers are not liable for delayed or undelivered messages.
Privacy: we don't share mobile numbers or text-messaging opt-in information with third parties or affiliates for their marketing or promotional purposes. See our Privacy policy.
Price and billing
Riley is $149.99/month, billed monthly through Stripe starting the day you sign up, or $1,500/year billed yearly. Every plan has a 14-day money-back guarantee: if Riley doesn't save you a job in your first 14 days, email us and we'll refund you. The price includes your Riley phone number, call minutes and the AI. There is no free trial. You can cancel online anytime at rileyai.app/account. You won't be charged again, Riley keeps answering until the end of the month you've paid for, and then her number is switched off and released. Turn off call forwarding on your business phone before then; your business number always stays yours.
Your responsibilities
- Give accurate business details so Riley can answer correctly.
- Follow the laws that apply to your business and your calls, including any rules about telling callers a call may be recorded.
- Don't use Riley for anything illegal, deceptive or harassing.
AI limits
Riley is an AI and can mishear or make mistakes. Check call summaries, and don't rely on Riley for emergencies: callers with an emergency should call 911.
Changes
We may update Riley and these terms. If we change the price, we'll tell you by email before it applies to you.