Riley is a missed-call safety net for appliance repair companies — your appliance repair company's phone rings first, and Riley only picks up the calls you don't answer, captures the job and texts you the details in seconds.
Appliance repair answering service & virtual receptionist
The phone rings while you're behind a fridge.
Your phone rings first. Riley only answers when you can't.
Keep your number. Your phone still rings first. When you're in a customer's kitchen or driving between service windows and can't answer, Riley captures the appliance brand, model tag, symptom, and address and texts you the job request in seconds.
Hear Riley answer a callDemo call: a roof leak after a storm · 29 sec
An appliance repair answering service and virtual receptionist that catches missed calls while you're in a customer's kitchen
When a homeowner's refrigerator stops cooling on a Saturday afternoon or a washing machine stops draining with a tub full of water, they call down the Google results until someone picks up. When you're behind a stacked washer-dryer, testing a control board with a multimeter, or driving between service calls, you can't stop for ten minutes to take down an address, appliance brand, and symptom.
With Riley, you keep your current number and your phone always rings first. Only when you don't answer does conditional call forwarding (*71 / **61*) route the caller to Riley. Acting as your appliance repair answering service and virtual receptionist, Riley greets callers in your company's name, asks which appliance needs service (refrigerator, freezer, washer, dryer, dishwasher, oven, range, cooktop, or ice maker), records the brand and exact symptom or error code, and asks if they have the model number.
You can tell Riley which brands and appliances your shop works on, your service area, and your standard diagnostic trip fee (such as '$89 diagnostic fee applied toward the repair'). Seconds after the call, Riley texts you the job request—and if the customer asked for an appointment window, you simply reply YES [NAME] to confirm or NO [NAME] to call them personally.
The calls you miss while working with your hands
When do appliance repair companies miss calls?
You're mid-diagnosis in a customer's kitchen or laundry room
Homeowners with a warm fridge or leaking washer rarely wait on voicemail—they call the next appliance repair shop on Google.
New calls come in while you're driving between afternoon service windows
Instead of pulling over to scribble down a model number and address, you get a clean text message with the brand, symptom, and zip code.
Evening and weekend calls arrive when a refrigerator warms up or a dryer stops heating
Riley captures Saturday night and Sunday breakdowns and texts you the intake so your Monday morning route is ready to confirm by text.
What Riley asks the caller
What kinds of calls does Riley handle for appliance repair companies?
- Refrigerator and freezer not cooling, leaking, or ice maker failures
- Washer not draining, not spinning, or throwing an error code
- Gas and electric dryer not heating or drum not turning
- Dishwasher, oven, range and cooktop repair requests
- Diagnostic service call fee, brand coverage and warranty questions
For each missed call Riley captures: appliance type, brand, and model number (if the caller has the door/frame tag handy); exact symptom, noise, leak, or digital error code on the display; whether the unit is out of warranty or under a manufacturer/home warranty; service address, callback number, and preferred morning or afternoon window.
How it works on your line
How Riley catches missed appliance repair calls step by step
1. Your phone rings first; Riley answers when your hands are full
When you're hands-deep in a repair and don't answer, conditional forwarding routes the call to Riley instead of your voicemail beep.
2. Screens brand, appliance type & warranty status
Riley checks which appliance and brand the caller has, notes whether they are asking about out-of-warranty repair, and shares your standard diagnostic trip fee if you've provided one.
3. Captures symptom, error code & model tag
She writes down what the machine is doing (e.g. 'LG front-load washer showing OE error code, won't drain') and asks for the model number if available.
4. Texts your cell in seconds (reply YES [NAME] to confirm)
You receive a concise text with the caller's name, number, appliance details, and requested window. Reply YES [NAME] to confirm or NO [NAME] to call them yourself.
Nothing to check daily · Everything happens by text
What does the call sound like, and what text do you get?
You don't have to check an app or log into software. Riley flags urgent calls and texts your cell in seconds:
- A refrigerator or deep freezer warming up with a full load of food or medication inside
- A washing machine or dishwasher actively leaking water onto a kitchen or laundry floor
- A burning smell, sparks or gas odor from an appliance (Riley instructs the caller to shut off/unplug if safe or call the gas utility/911 first)
1. Example missed call on your line
Caller: “My Samsung refrigerator stopped cooling last night and everything in the freezer is starting to thaw.”
Riley: “I know how stressful that is—let's get a technician out to you. Do you happen to know if it's a French door or side-by-side model, and is the fan still running? I'll get your address and text our tech right now.”
2. The text you get (seconds later)SMS · Now
New job request — Elena Rostova, (512) 555-0163
Samsung French-door fridge (RF28R7351SR) — freezer thawing, out of warranty. Urgent. (2214 Pine Hollow Dr)
Reply CALL to call back.
Appointment request: Alex — Appliance repair visit — Tue 10am.
Reply YES ALEX to confirm, or NO ALEX + reason.
3. Strict rules: what Riley never guesses
- If a caller asks how much a specific compressor, control board, or sealed-system repair will cost before diagnosis, Riley never guesses—she explains your diagnostic fee policy and records the model number so you can quote accurately.
- If a caller has a brand or warranty program your shop doesn't service, Riley lets them know politely based on your setup rules so you don't waste a truck roll.
- If a caller smells gas or sees sparks from an oven or dryer, Riley tells them to shut off the breaker/valve or call 911/the gas utility first, then flags your text.
Keep your number. Keep handling your own customers.
Forward only your unanswered appliance repair company calls to Riley with one carrier code (*71 or **61*). Your phone still rings first; Riley only answers when you can't. $149.99/month—keep the number painted on your truck. Your phone rings first. Riley only answers when you can’t, blocks spam silently, and texts every real job lead to your phone.
Simple pricing · Cancel anytime by text
Put Riley on your appliance repair company's missed calls.
Three minutes to turn on. $149.99/month. You keep your current phone number, your phone still rings first, and Riley texts you every missed job request.
Questions appliance repair companies ask about Riley
How does an appliance repair answering service & virtual receptionist save me wasted trips?
Instead of a vague voicemail that just says 'call me back about my washer,' Riley asks for the appliance type, brand, symptom or error code, model number if available, and service address—and texts all of it to your phone so you know whether it's a brand you service and which parts to put on the truck.
Can Riley tell callers our diagnostic service call fee and which brands we don't service?
Yes. During setup, you can list your diagnostic fee policy (for example '$99 service call waived with repair') and any brands or warranty programs you don't accept, and Riley will share only those exact boundaries.
Does Riley book repairs onto my schedule without my approval?
Never. Riley checks your open windows and texts you the appointment request first. She only texts the customer a confirmation after you reply YES [NAME]. If you reply NO [NAME], she leaves it to you to call the customer personally.
What does Riley cost for appliance repair companies?
Riley is $149.99/month. That includes your behind-the-scenes forwarding number, the call minutes, and the text alerts—with no per-call or per-minute charges. Cancel anytime by text or online.
Do I keep my appliance repair company's phone number, and does my phone still ring first?
Yes. You keep your current phone number and your phone always rings first. Conditional call forwarding (*71 on Verizon, **61* on AT&T/T-Mobile) only sends a call to Riley after you don't answer.
Do I have to log into a dashboard or learn software?
No. Riley is 100% text-first. After any missed call, Riley texts you a short summary: who called, their number, and what they need. Reply CALL to call them back, or reply YES [NAME] / NO [NAME] to approve or decline an appointment request.
How do appointments and calendar scheduling work?
If you connect your Google Calendar from your account page, Riley checks your open times, default job length, and drive buffer. She never confirms an appointment on her own—she texts you the request first, and only texts the customer a confirmation after you reply YES [NAME]. If you reply NO [NAME], she leaves it to you to call the customer personally.
What happens when a caller wants a real person?
If a caller prefers not to talk to an automated assistant, Riley offers our live human backup when available (7am–7pm MT), or takes a quick name, number, and message for you without ever promising a fake callback time.
Riley for other trades
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Guides
How much does an AI receptionist cost?AI receptionist vs. answering service (and why small trades just need a missed-call safety net)How to forward calls when you don't answer or you're busyAfter-hours answering for contractors and tradesAfter-hours voicemail greeting examples for your businessVoicemail answering service vs. standard voicemail