Riley is a missed-call safety net for towing companies — your towing company's phone rings first, and Riley only picks up the calls you don't answer, captures the job and texts you the details in seconds.

Towing dispatch answering service · Answering service for towing companies
Stranded drivers call while you're on a tow.
Your phone rings first. Riley only answers when you can't.
Keep your number. Your phone still rings first. When you're strapping down a car on the shoulder or running a night call and can't answer, Riley gets the pickup location, AWD/2WD vehicle details, and drop-off address and texts you the tow request in seconds.
A 24/7 towing dispatch answering service that catches the calls you miss while hooking up a truck—without per-minute call-center bills
When you're the owner, the dispatcher and the driver, every call that rings out while you're winching a car onto a flatbed or strapping down wheels on the shoulder is a cash tow someone else gets. You don't need dispatch software or a call center that intercepts all your calls—you need your phone to ring first, and a reliable safety net when you can't grab it.
With Riley, you keep your existing number and your dispatch cell always rings first. Only when you don't answer does conditional call forwarding (*71 on Verizon, **61* on AT&T/T-Mobile) route that missed call to Riley. Acting as your towing dispatch answering service and answering service for towing companies, Riley captures the exact details your driver needs before rolling a truck: pickup location, highway direction, exit number or mile marker, vehicle year, make, model and drivetrain (AWD, 4WD or 2WD so you know whether a flatbed or wheel-lift is required), whether keys are with the vehicle, and the drop-off destination.
Within seconds of hangup, Riley texts you a clean 3-line summary so you can reply CALL to call the motorist right back. Unlike call-center answering services that charge by the minute and punish you on busy weather nights, Riley is one flat monthly price ($149.99/mo) with your forwarding number, call minutes, and text alerts included.
The calls you miss while working with your hands
When do towing companies miss calls?
You're on the shoulder strapping down a vehicle over traffic noise and can't touch your phone
A motorist stuck on the highway shoulder won't leave a voicemail—they hang up and dial the next tow company on Google.
After-hours highway breakdown and lockout calls come in at 2 a.m.
Riley captures the highway mile-marker, vehicle drivetrain, and drop-off address and texts it straight to your phone.
A rainstorm, freeze or Friday night rush stacks three calls on top of each other
While you're handling one call, Riley catches the second and third callers simultaneously and texts you each tow request in order.

What Riley asks the caller
What kinds of calls does Riley handle for towing companies?
- Cash retail tows, highway breakdowns and local shop-to-shop transport
- Roadside assistance: vehicle lockouts, dead-battery jump starts, flat tires and fuel delivery
- Accident recovery, ditch winch-outs and non-rolling / missing-key vehicles
- Hook-up fee, per-mile rate and ETA availability inquiries
- Calls from auto body shops, repair garages, property managers and commercial fleet accounts
For each missed call Riley captures: exact pickup address, highway direction (n/s/e/w), nearest exit or mile marker; vehicle year, make, model, drivetrain (awd/4wd vs 2wd) and whether it rolls/steers; whether keys are with the vehicle and whether the driver will be on site; drop-off destination address or repair shop name + caller's mobile number.
How it works on your line
How Riley catches missed towing calls step by step
1. Your phone rings first; Riley answers when you're hooking up a car
If you're operating the bed controls or on another call and don't pick up, conditional forwarding sends the missed call to Riley.
2. Safety check & exact roadside location
Riley confirms whether the caller is safely off the roadway, then records the exact street address, highway direction, exit number, or mile marker.
3. Vehicle & equipment triage (flatbed vs. wheel-lift)
She asks the vehicle year, make, model, whether it's all-wheel drive or in park without keys, and where it needs to be towed.
4. Instant text summary (reply CALL to call back)
Riley texts the tow details to your cell in seconds so you can reply CALL and dispatch with the right truck.
Nothing to check daily · Everything happens by text
What does the call sound like, and what text do you get?
You don't have to check an app or log into software. Riley flags urgent calls and texts your cell in seconds:
- A motorist stranded in a live highway lane or unsafe shoulder at night (Riley advises calling 911 first if anyone is in danger)
- An active accident scene blocking traffic or needing immediate recovery
- A stranded driver with children, pets, or extreme heat/cold exposure
1. Example missed call on your line
Caller: “My SUV died on I-35 North right past Exit 12 and I need a tow to my mechanic.”
Riley: “I'm sorry you're stuck—let's get a truck headed your way. Are you safely off the road? Tell me the year, make and model, whether it's all-wheel drive, and which shop it's going to, and I'll text our driver right now.”
3. Strict rules: what Riley never guesses
- If a caller asks for an exact truck arrival time, Riley never promises a fake ETA—she takes the pickup location and vehicle details and texts you immediately so you can give a real ETA.
- If a caller asks about heavy-duty commercial recovery, ditch winch-outs, or impound releases, Riley records the exact situation so you can quote it directly.
- If a caller is in an active highway lane or injured, Riley instructs them to call 911 first, then immediately flags your text alert.
Keep your number. Keep handling your own customers.
Forward only your unanswered towing company calls to Riley with one carrier code (*71 or **61*). Your phone still rings first; Riley only answers when you can't. $149.99/month—keep the number painted on your truck. Your phone rings first. Riley only answers when you can’t, blocks spam silently, and texts every real job lead to your phone.

Simple pricing · Cancel anytime by text
Put Riley on your towing company's missed calls.
Three minutes to turn on. $149.99/month. You keep your current phone number, your phone still rings first, and Riley texts you every missed job request.
Questions towing companies ask about Riley
Is Riley towing dispatch software or a towing dispatch answering service?
Riley is a missed-call safety net and towing dispatch answering service. You keep your existing number and your phone rings first. Only when you can't answer does Riley pick up, capture the pickup location, vehicle (year, make, model, AWD/2WD, keys status) and destination, and text you the details in seconds.
Can Riley share our hook-up fee and per-mile towing rate?
Yes, if you enter your quote boundaries during setup (for example '$95 hook-up plus $5/mile for local light-duty tows'). Riley never guesses prices beyond what you give her.
What if a caller is in danger on the highway?
Riley tells them to call 911 immediately if anyone is hurt or in an active traffic lane, then takes their location and vehicle details and flags your text urgent.
What does Riley cost for towing companies?
Riley is $149.99/month. That includes your behind-the-scenes forwarding number, the call minutes, and the text alerts—with no per-call or per-minute charges. Cancel anytime by text or online.
Do I keep my towing company's phone number, and does my phone still ring first?
Yes. You keep your current phone number and your phone always rings first. Conditional call forwarding (*71 on Verizon, **61* on AT&T/T-Mobile) only sends a call to Riley after you don't answer.
Do I have to log into a dashboard or learn software?
No. Riley is 100% text-first. After any missed call, Riley texts you a short summary: who called, their number, and what they need. Reply CALL to call them back, or reply YES [NAME] / NO [NAME] to approve or decline an appointment request.
How do appointments and calendar scheduling work?
If you connect your Google Calendar from your account page, Riley checks your open times, default job length, and drive buffer. She never confirms an appointment on her own—she texts you the request first, and only texts the customer a confirmation after you reply YES [NAME]. If you reply NO [NAME], she leaves it to you to call the customer personally.
What happens when a caller wants a real person?
If a caller prefers not to talk to an automated assistant, Riley offers our live human backup when available (7am–7pm MT), or takes a quick name, number, and message for you without ever promising a fake callback time.
Riley for other trades
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Guides
How much does an AI receptionist cost?AI receptionist vs. answering service (and why small trades just need a missed-call safety net)How to forward calls when you don't answer or you're busyAfter-hours answering for contractors and tradesAfter-hours voicemail greeting examples for your businessVoicemail answering service vs. standard voicemail