Riley is a missed-call safety net for HVAC companies — your HVAC company's phone rings first, and Riley only picks up the calls you don't answer, captures the job and texts you the details in seconds.
Missed-call safety net for HVAC companies
Your phone rings while you're on a rooftop unit.
Your phone rings first. Riley only answers when you can't.
Keep your number. Keep handling your own customers. When you're on a hvac job and miss a call, Riley gets the details and texts them to you—so that customer does not call the next contractor.
Hear Riley answer a callDemo call: a roof leak after a storm · 29 sec
The calls you miss while working with your hands
When do HVAC companies miss calls?
The first cold snap or heat wave hits and calls spike
First-time callers rarely leave a voicemail—they hang up and dial the next HVAC company on Google.
Techs are in attics and crawlspaces
Your phone still rings first. Only when you can't answer does Riley pick up, filter out spam, and get the job details.
After-hours no-heat calls
Instead of losing the job to a voicemail beep, you get a concise text in seconds with the caller's name, number, and request.
What Riley asks the caller
What kinds of calls does Riley handle for HVAC companies?
- No heat or no cooling
- Strange noises or smells
- Seasonal tune-ups
- Replacement quotes
- Thermostat questions
For each missed call Riley captures: system type and age, if known; what the system is doing; who's in the home (kids, elderly); service window that works.
Nothing to check daily · Everything happens by text
What does the call sound like, and what text do you get?
You don't have to check an app or log into software. Riley flags urgent calls and texts your cell in seconds:
- No heat with freezing temperatures
- No cooling for elderly or infants in extreme heat
- Burning smell from the system
1. Example missed call on your line
Caller: “Our furnace stopped and it's 20 degrees out.”
Riley: “That's no fun. Let's get you on the schedule right away. Is anyone in the home who's especially sensitive to the cold?”
2. The text you get (seconds later)SMS · Now
New job request — Alex Rivera, (512) 555-0148
Our furnace stopped and it's 20 degrees out. (1420 Oak St)
Reply CALL to call back.
Appointment request: Alex — HVAC visit — Tue 10am.
Reply YES ALEX to confirm, or NO ALEX + reason.
3. Strict rules: what Riley never guesses
- Riley never guesses prices, availability, service area, or job details—she only shares the service call fee, hours, and boundaries you give her.
- Riley never sends a customer an appointment confirmation until you reply YES [NAME]. If you reply NO [NAME], she leaves it to you to call the customer personally.
- If a caller asks for a real person, Riley offers our live human backup when available (7am–7pm MT) or takes a message without promising a fake callback time.
Keep your number. Keep handling your own customers.
Forward only your unanswered HVAC company calls to Riley with one carrier code (*71 or **61*). Your phone still rings first; Riley only answers when you can't. $149.99/month—keep the number painted on your truck. Your phone rings first. Riley only answers when you can’t, blocks spam silently, and texts every real job lead to your phone.
Simple pricing · Cancel anytime by text
Put Riley on your HVAC company's missed calls.
Three minutes to turn on. $149.99/month. You keep your current phone number, your phone still rings first, and Riley texts you every missed job request.
Questions HVAC companies ask about Riley
What does Riley cost for HVAC companies?
Riley is $149.99/month. That includes your behind-the-scenes forwarding number, the call minutes, and the text alerts—with no per-call or per-minute charges. Cancel anytime by text or online.
Do I keep my HVAC company's phone number, and does my phone still ring first?
Yes. You keep your current phone number and your phone always rings first. Conditional call forwarding (*71 on Verizon, **61* on AT&T/T-Mobile) only sends a call to Riley after you don't answer.
Do I have to log into a dashboard or learn software?
No. Riley is 100% text-first. After any missed call, Riley texts you a short summary: who called, their number, and what they need. Reply CALL to call them back, or reply YES [NAME] / NO [NAME] to approve or decline an appointment request.
How do appointments and calendar scheduling work?
If you connect your Google Calendar from your account page, Riley checks your open times, default job length, and drive buffer. She never confirms an appointment on her own—she texts you the request first, and only texts the customer a confirmation after you reply YES [NAME]. If you reply NO [NAME], she leaves it to you to call the customer personally.
What happens when a caller wants a real person?
If a caller prefers not to talk to an automated assistant, Riley offers our live human backup when available (7am–7pm MT), or takes a quick name, number, and message for you without ever promising a fake callback time.
Riley for other trades
Missed-call answering for roofersMissed-call answering for plumbersMissed-call answering for electriciansMissed-call answering for landscapersMissed-call answering for pest control companiesMissed-call answering for garage door companiesMissed-call answering for locksmithsMissed-call answering for cleaning companiesMissed-call answering for contractorsMissed-call answering for property managersMissed-call answering for real estate agentsMissed-call answering for snow removal companiesMissed-call answering for tree servicesMissed-call answering for moversMissed-call answering for med spasMissed-call answering for towing companiesMissed-call answering for appliance repair companiesMissed-call answering for handymenMissed-call answering for home inspectorsMissed-call answering for auto repair shopsMissed-call answering for funeral homesMissed-call answering for salonsMissed-call answering for dog groomersMissed-call answering for limo services
Guides
How much does an AI receptionist cost?AI receptionist vs. answering service (and why small trades just need a missed-call safety net)How to forward calls when you don't answer or you're busyAfter-hours answering for contractors and tradesAfter-hours voicemail greeting examples for your businessVoicemail answering service vs. standard voicemail